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I had to turn in a phone and get ins. but was told that I had to keep ins at least 3 months to get promotion credits for phone. I was getting credits on bill for new phone and they stopped. I called the company and they told me it was because I canceled the ins. The ad...
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#1109001
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Number one : I was trying to go online n setup my bill payment options and had problems so I call n once again get a non English speaking women n she tells me I can't pay my bill online when I was told at the store us cellular I could !!! I try to explain this to her n...
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2.0
Eufaula, Oklahoma
I liked
  • Plan
  • Phone plan options
I didn't like
  • 1 person working
  • One person working personal phone call during transaction
  • Only 1 person working in store
#1093389
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Was told to call 888-944-9400 customer service number, upon doing so was offered a $5.00 cheaper plan which I accepted, gave credit card info over phone, something i would not recommend or normally do, paid bill, was told bill was successfully paid, then was told that...
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1.0
#1074764
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Us Cellular - What cosumer assistance?!!?

Us Cellular
#1079292
1.9
Details
Tried all day long to set up billing account. No help available. Just kept getting RUDE lack of help in trying to do this. NO HUMAN INTERACTION!!!!!
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Advertised vs Delivered
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Discounts and Special Offers
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Exchange, Refund and Cancellation Policy
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Reliability
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Short Review on December 29, 2016

Us Cellular
#981785
There billings is nightmare and I will be reporting all my issues and will be going to different phone company my bill is different every month and ridiculous bills!!!! I receive with ridiculous responses when i call diffently something going on and i wont stop until u get answers
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Us Cellular Phone Service Review

Us Cellular
#945043
2.1
Details
Switched to us cellular 3 months ago. With Verizon i was using 4 gb a month. Nothing has changed with the amount of time im on my phone and yet us cellular has me using 10+ gb amonth. What a bunch of ***. Im getting ripped off big time!
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Us Cellular Customer Care Review

Us Cellular
#935646
If you can see the number of times I have called in the last two weeks I would like to know why anyone would want to remain a customer. I surely don't
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I have been with USC for over 15 years. I am very disappointed with them and LG to the point I'm considering changing to a new company. On May 30, my phone went unresponsive. Called USC, they could not help me. They said my phone was disabled by the manufacturer due to...
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2.6
#1056566
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Was told of a paid off my to Galaxy S6 is that I could get to new Galaxy 8 for free if I traded them in so I went ahead and paid $517 that was old on the phone after that then they told me I needed to pay $225 each for deposit before I could get the new Galaxy 8 when I...
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1.0
#1040939
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US Cellular says I scheduled 2 payments for the same amount on the same day. The problem is, I only authorized one transaction. They processed both the transactions and withdrew the money from my bank account. Now I am being told they can't refund the money immediately...
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#1027594
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They told me they could port my number which they could not. I had their phone for 2 days and returned it and signed papers saying no charges or contract be cause of them not being "intelligent" enough to give me my old phone number that I've had for 20 years. I have...
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1.0
#994868
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Got a new phone to replace my broken one a year ago and I asked for th No to be transfer and was told it cost 60 dollars to transfer the No And was told after there should have been no charge. I called to activate the new phone and to stop the old one and thought it...
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#991965
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US Cellular rebate offers are a scam! Over 9 months ago we were told that they would pay off our old cell phones for switching before they were paid off. The rebate information has been sent to them 4 times and they still say have not recieved all of the required...
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2.6
#982933
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We have had us celkular for a little over a year now....and i regret it hugely. Their phones are *** all 3 phones i purchased from them have just stopped working for no reason. They give you these *** phones to replace them but they are refurbished and dobt work right...
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Anonymous
Anonymous

We have a similar problem, my son dropped his phone 3 months after we signed the non contract. The insurance US Cellular provides is a scam because the refurbish phones just l...

1.5
#967883
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