I have been a customer for 4 years and my wife's phone became obsolete . We purchased 2 smart phones J3 . The plan was to cost $40.00 per month plus tax . With that after about 3 hours we agreed to buy the phones outright and pay the $40.00 per month for 2 GIG of data...Read more
Good Morning, I went into the US cellular store on Mayfair road located in Wauwatosa WI to make a payment on 11/6 I was approach by sales rep Brandon Fox asking if I wanted to save 15 on my bill and get a free IPAD I said no nothing is free He assured me there were...Read more
My family and I had several years of good service with US Cellular - I'm not sure but I think at least 10 years. I had gotten laid off in 2015 and my wife went to the US Cellular store to see if we could reduce our bill. At the time, we had no contract and our phones...Read more
Swicthing back to boost, paid my bill & 7 days later i was 75% in the next data tier BS
Us Cellular Phone Service Review
I got a letter saying that I could get a early upgrade so I went into the store and the guy said I had to pay a bill from yrs ago before I could get the early upgrade. He was told it went to collection but I haven't got anything from anyone. If I had a bill that was outstanding then why did I get a new account over a yr ago? It's not on my credit report at all saying I have a old bill from them!
Us Cellular Billing Department Review
They overcharged me with hidden fees and *** service. They never paid for my previous phone company contract like they claim when I joined! So I owe them $800 for my canceling my service and they owe me $700 so I am calling it square and they can see me in court if they like I will not pay these crooks!
US Cellular Phone Service Review
Signed on with a 2g plan and unknownly switched to a 1g plan that eventually cost me 300$ im paying up and getting away from these coc artists and going to straight talk. thieves!!
My husband and I were at the Spencer Fair and were actually thinking of switching service providers because we were not happy with Verizon. Well they had a US Cellular rep at the fair so we sat down and talked with him. I knew of the contract buy out but not all the...Read more
Arnolds Park, Iowa
I didn't like
- Employees tell whatever to get off phone
- Customer service
- Billing too high
My wife and I had been Sprint customers for 13 years. Our bill had been mysteriously going up with no explanation as to why. Us Cellular had been offering a good promotion to switch, the cost were a little bit lower, and we were interested. We decided to pull the...Read more
US Cellular has moved their customer service overseas where I am sure they save money but in return receive customer service reps working from a script that are hard to understand through their heavy accent. When I asked to speak to a customer service rep that did not...Read more
I was a customer for 2 years and paid my bill early each month without fail. I consistently had problems with the website and interactions with their service department were poor. Now, I am trying to port my home phone number out and they keep blocking this from...Read more
I am beyond fed up with the us cellular! It's the biggest rip off I have ever come across! Your data plan/s/ are ridiculous, and full of lies. It is my boyfriend and I on the plan, and we have upgraded to a higher data plan, as the customer representative told us there...Read more
Just hung up the phone talking to a rep and expressing GREAT frustration as to how they DO NOT TELL YOU when you can save money. instead they blithely keep charging you when you could have switched to a better plan. Don't tell me their computers don't know that...Read more
Plymouth, New Hampshire
Called customer service (I did NOT have the pin number) to close my aged mother's cell account (90 and in a nursing home). She has had the account for many, many years and no one was on the account other than her. I was told that because I was not on the account I...Read more
New Hartford, Iowa
I didn't like
- Poor customer service
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