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when i purchased y phone 2 yrs ago i never entered a pin umber or a security question on the account. since that time i have had issues with paying my monthly payment because i have no pin number and when customer service claims it would be the last 4 digits of my social security number i give the number and immediately i'm told it is incorrect they ask the security question, what was your first car, i tell them and again i am told that's incorrect all this for a payment!

i purchased a new phone at wal-mart $75.00 i called to have my info transferred along with my minutes and was told there that i had to call in and get it transferred i call CS and same thing happens as when making pmt after 1/2 hour of arguement and being told i had to go to the store and have them call in i and trying to tell the rep that i was told there that i was tocall in he finally tellls e that all they need to do is verify with picture ID and they willl transfer everything and i can change the pin at the same time really?!

why in 2 yrs has this never been told to me or even thought of by the rep in the store and why did walmart not just do it when i was there ! i am considering switching my carrier to one that not only can provide me with satisfactory service but knows how to treat customers

Reason of review: Poor customer service.

I liked: Plan.

I didn't like: Customer service.

  • prepay
Company wrote 0 private or public responses to the review from May 09, 2015.
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We'll sprint has a 14 dight pin


Because it's new it's now a privacy law that if they give you personal info with out a pin or security question

They will lose their job any one can call and claim to be you

And since so may ppl are geting their identy stolen they had to come up with something so just shut up their just doing their job so that they can 1 keep their job and 2 protect you form

Form identy theft

So just shut the *** up *** hole

Hahaha ur so dumb lol

to Anonymous Des Moines, Iowa, United States #1281949

You are a jack ***. I was never issued one nor did I set one up!

I was not informed that I had to. The security question was not answered by me or I would know the answer.

I got the phone before the law changed. So grow the *** up!

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