when i purchased y phone 2 yrs ago i never entered a pin umber or a security question on the account. since that time i have had issues with paying my monthly payment because i have no pin number and when customer service claims it would be the last 4 digits of my social security number i give the number and immediately i'm told it is incorrect they ask the security question, what was your first car, i tell them and again i am told that's incorrect all this for a payment!
i purchased a new phone at wal-mart $75.00 i called to have my info transferred along with my minutes and was told there that i had to call in and get it transferred i call CS and same thing happens as when making pmt after 1/2 hour of arguement and being told i had to go to the store and have them call in i and trying to tell the rep that i was told there that i was tocall in he finally tellls e that all they need to do is verify with picture ID and they willl transfer everything and i can change the pin at the same time really?!
why in 2 yrs has this never been told to me or even thought of by the rep in the store and why did walmart not just do it when i was there ! i am considering switching my carrier to one that not only can provide me with satisfactory service but knows how to treat customers
Reason of review: Poor customer service.
I liked: Plan.
I didn't like: Customer service.