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Last week or two havnt succesfully left with new phone had number for years pre paid went to get phone was going to buy out right cant do that inless sign contract was told so ended up up grading some were else they told me had go to walmart. Same store just bought...
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1.8
#1191355
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I have been a good customer of US Cellular for over a year now!- and that was all for Nothing! Everything went fine for a while! until it went from bad to worst! First of all dont believe none of their false advertising! None of its true!- at all!- the internet signal...
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pqn007
pqn007

There is better phone services!- like net 10! And boost mobile!- according to my own experience! Its the truth not an opinion!- Us cellular is one of the worst services!- and ...

1.0
#1182793
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Us Cellular - Phone service is ok but data usage is rigged.

It makes no sence that i would get perfect internet one day and dial up speeds the next.i feel i have been cheated and will never recommend us cellular to anyone in fact i will discourage anyone looking for a provider
1.0
Details
Advertised vs Delivered
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Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Style and Design
Value for money
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Website
#1177990
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Ok...so all i wanted was to reset my password so i could pay online. First rep sent me a password reset code through SMS. It didnt work. Second rep could not understand what I wanted, third rep asked me the same question 5 times, " so, you need to reset your password?"...
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3.1
Bucksport, Maine
#1175826
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I'm confused how it's ok to beg people to use your service and not treat a 20 year customer with better care. I tried to update my service and get the black friday deal but the computers were down. When I made it back the deal was over and if I wanted a new phone I'd...
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#1167059
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lost my other phone went to find out about getting another phone. this was during the promotion of the s8 and didnt get told about the deal that was being offered. after i was signed up for the s8 i went home and saw the special offer you was offering and wondered why...
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1.9
I liked
  • It was good all the years i had pay as you go
I didn't like
  • Your customer service people
  • Any thing about contract
#1148003
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Us Cellular - AWFUL

Promised 220.00 bill, now 300.00. Stay away. Leaving !!
1.6
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Billing Practices
Coverage Area
Customer service
Price Affordability
Reliability
#1126730
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I had to turn in a phone and get ins. but was told that I had to keep ins at least 3 months to get promotion credits for phone. I was getting credits on bill for new phone and they stopped. I called the company and they told me it was because I canceled the ins. The ad...
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#1109001
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Number one : I was trying to go online n setup my bill payment options and had problems so I call n once again get a non English speaking women n she tells me I can't pay my bill online when I was told at the store us cellular I could !!! I try to explain this to her n...
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2.0
Eufaula, Oklahoma
I liked
  • Plan
  • Phone plan options
I didn't like
  • One person working personal phone call during transaction
  • 1 person working
  • One person working
#1093389
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Us Cellular - What cosumer assistance?!!?

Tried all day long to set up billing account. No help available. Just kept getting RUDE lack of help in trying to do this. NO HUMAN INTERACTION!!!!!
1.9
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1079292
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