filters
state:
Show
city:
Show
product:
Show
Called customer service (I did NOT have the pin number) to close my aged mother's cell account (90 and in a nursing home). She has had the account for many, many years and no one was on the account other than her. I was told that because I was not on the account I...
Read more
Anonymous
formeremployee

I'm sorry to hear you had this experience. are you the durable power of attorney for her? i can give you advice on how to get the issue resolved?

1.0
New Hartford, Iowa
I didn't like
  • Poor customer service
#900906
Reply to reviews
Us Cellular charged me every month for over 3 months in overages. 200$ each time in overages that made my bill $400. It began in 2 weeks into the month. Now they say I owe $1600. Continually told me it was my daughter's use of the phone and lied to me. I told them I...
Read more
1.0
I didn't like
  • Charges i was not responsible for
  • Dishonesty
  • Your customer service people
#888978
Reply to reviews
In Des Moines IA there are only small stores that never have phones in stock. I believe it's so you have to buy a more expensive one. Anyway, what's worse is customer service. I figure if every customer takes 2 hours and there are 3 employees, they are only waiting on...
Read more
1.3
Indianola, Iowa
#885317
Reply to reviews

Us Cellular Phone Service Review

Us Cellular
#758766
Signed on with a 2g plan and unknownly switched to a 1g plan that eventually cost me 300$ im paying up and getting away from these coc artists and going to straight talk. thieves!!
Comment
Show

Us Cellular Billing Department Review

Us Cellular
#752657
3.5
Details
Their bills are very difficult to read. And there's 2 page numbers on one page. Very confusing!!
Comment
Show
Price Affordability
Website

Samsung Galaxy S6 Review

Us Cellular
#743792
The false advertising on black Friday open 8am til 12 noon u get the lg or samsung galaxy s6 for a penny they open at 9 and u do not get it for a penny
Comment
Show

Motorola Moto X Review

Us Cellular
#718470
1.6
Details
Worst cellphone company and some rude sales associates.Claiming there motorola phones are unlock but it wasn't misleading to the public.
Comment
Show
Customer service
Price Affordability
Product or Service Quality
Style and Design
Website
Switched from another mobile provider because of US Cellular's "unlimited contract payoff" promotion, and because in-laws said they had great customer service. Boy were they wrong! After paying $2,000 in device buyout fees from my previous provider for our 3 iPhones,...
Read more
1.8
I liked
  • Monthly plan charges
I didn't like
  • Customer service
  • Dishonesty
#883433
Reply to reviews
I have been a US cellular customer for 3 and a half years. May 5th 2016, I lost my phone. I paid for device protection for the duration of the time I have been a US cellular customer on both of my phone lines. I had never used my protection. US cellular neglected to...
Read more
2.9
#882334
Reply to reviews
June 8, 2016 the four phones on my plan were shut off without warning. It seems my payment due twelve days earlier had been overlooked. ME BAD! As soon as I became aware I paid my account in full. Come July 8, 2016 it happened all over. Again, ME BAD! However,...
Read more
#880029
Reply to reviews
I have been with US Cellular for 13 months and they have the WORSE customer service of any company I have EVER dealt with. I have been paying over 200$ a month for one phone line. Also they are telling me I have had international calls each month totaling 90$. I told...
Read more
1.5
I didn't like
  • Customer service disregard time of customers
  • Billing too high
  • Lack of communication between employees
#878033
Reply to reviews
Horrible customer service and company seems incompetent. Every time I need to make a change with our account they claim the pin number is not correct (even though you call back and talk to someone else and all of a sudden it is). They allowed a scam artist to purchase...
Read more
1.5
#846902
Reply to reviews
Advertised >$50 per month and great for a family on the go, but... average bill was $132 month. Out of town in Nov for Thanksgiving the holiday spent was 3 hours away from my home. The local US Cellular office plugged in my ZTE MAJESTY, took my payment, and helped put...
Read more
2.0
Wayne, Nebraska
I didn't like
  • Billing is a problem for many people who have us cellular
#816950
Reply to reviews
I signed up for US Cellular at the emd of Dec. I turned in my old phone to get a $400 credit $150 ablw to use in store only day of and then $250 was supposed to be mailed to me via a visa gift card. Aftwr billing cycle 1 I wenr on store to pay bill and check status...
Read more
2.0
Rock Falls, Illinois
#798829
Reply to reviews