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Us Cellular charged me every month for over 3 months in overages. 200$ each time in overages that made my bill $400. It began in 2 weeks into the month. Now they say I owe $1600. Continually told me it was my daughter's use of the phone and lied to me. I told them I...
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1.0
I didn't like
  • Employees tell whatever to get off phone
  • Your customer service people
  • Customer service disregard time of customers
#888978
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In Des Moines IA there are only small stores that never have phones in stock. I believe it's so you have to buy a more expensive one. Anyway, what's worse is customer service. I figure if every customer takes 2 hours and there are 3 employees, they are only waiting on...
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1.3
Indianola, Iowa
#885317
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Switched from another mobile provider because of US Cellular's "unlimited contract payoff" promotion, and because in-laws said they had great customer service. Boy were they wrong! After paying $2,000 in device buyout fees from my previous provider for our 3 iPhones,...
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1.8
I liked
  • Monthly plan charges
I didn't like
  • Dishonesty
  • Customer service
#883433
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Us Cellular Billing Department Review

Us Cellular
#752657
3.5
Details
Their bills are very difficult to read. And there's 2 page numbers on one page. Very confusing!!
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Price Affordability
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Samsung Galaxy S6 Review

Us Cellular
#743792
The false advertising on black Friday open 8am til 12 noon u get the lg or samsung galaxy s6 for a penny they open at 9 and u do not get it for a penny
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Motorola Moto X Review

Us Cellular
#718470
1.6
Details
Worst cellphone company and some rude sales associates.Claiming there motorola phones are unlock but it wasn't misleading to the public.
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Product or Service Quality
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Us Cellular Phone Service Review

Us Cellular
#701251
1.0
Details
Us cellular service is horrible! They can't fix any problems and billing is never what is quoted when you purchase a phone in their stores! So many hidden fees even tried to claim that I have a tablet on my bill when I have NEVER PURCHASED A TABLET! As soon as I can I will be finding a new phone carrier so done with the backwards company!!!!
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Billing Practices
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Style and Design
Warranty
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I have been a US cellular customer for 3 and a half years. May 5th 2016, I lost my phone. I paid for device protection for the duration of the time I have been a US cellular customer on both of my phone lines. I had never used my protection. US cellular neglected to...
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2.9
#882334
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June 8, 2016 the four phones on my plan were shut off without warning. It seems my payment due twelve days earlier had been overlooked. ME BAD! As soon as I became aware I paid my account in full. Come July 8, 2016 it happened all over. Again, ME BAD! However,...
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#880029
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I have been with US Cellular for 13 months and they have the WORSE customer service of any company I have EVER dealt with. I have been paying over 200$ a month for one phone line. Also they are telling me I have had international calls each month totaling 90$. I told...
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1.5
I didn't like
  • Employees tell whatever to get off phone
  • Customer service disregard time of customers
  • Lack of communication between employees
#878033
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Horrible customer service and company seems incompetent. Every time I need to make a change with our account they claim the pin number is not correct (even though you call back and talk to someone else and all of a sudden it is). They allowed a scam artist to purchase...
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1.5
#846902
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Advertised >$50 per month and great for a family on the go, but... average bill was $132 month. Out of town in Nov for Thanksgiving the holiday spent was 3 hours away from my home. The local US Cellular office plugged in my ZTE MAJESTY, took my payment, and helped put...
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2.0
Wayne, Nebraska
I didn't like
  • Billing is a problem for many people who have us cellular
#816950
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I signed up for US Cellular at the emd of Dec. I turned in my old phone to get a $400 credit $150 ablw to use in store only day of and then $250 was supposed to be mailed to me via a visa gift card. Aftwr billing cycle 1 I wenr on store to pay bill and check status...
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2.0
Rock Falls, Illinois
#798829
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The only reason this company is even around is because they sit on their frequencies like a cable company. Nobody wants to spend this much money for such poor service. It's time they just stop holding back progress. Let someone that knows what they are doing take over....
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1.0
#794024
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