So along with the new billing that we are all having trouble with, wait to you hear this one. I have had USC for over a year now, automatic payments, never been late.
This past sunday 11/10/13 I went to use my phone at 9am and a message came across and said if you would like to make a call, please call collect to use a credit card. So i was like WTF!!! I checked my account online and saw it was up to date and not even due yet. I don't have a landline so I had to go to my sisters and call....hold time REDICULIOUS!!!!
I finally got someone they said my account had been cancelled and you can imagine the words spewing from my mouth!! I asked why she said "I honestly don't know, they usually have a comment on why the would cancel without warning or anything." I am livid at this point. So i said I want my phones turned back on, OH sorry MAM but financial service is off today. So in the mean time i went to local USC store and got loaner phones so I could have some sort of communication.
Called monday morning first thing! So she says Oh I'm sorry mam your account was cancelled in system error and we will work on that asap. Just keep checking your phones and they should be on sometime during the day. So......I sit and wait and my impatient husband called at 2pm and said why arent they on yet?
She said oh there's a message here stating all you have to do is hit*228 and your phone will be working. WHEN WERE THEY GONNA TELL US THAT?????? UGHHHHH.....Then she says oh by the way you have new numbers now!!!!!!!!!!! Wow did the steam come from Hubby's ears.
We have had the same numbers since 2008 and have a lot tied to them. Sorry this is so long but VERY FRUSTRATING! So he called Tuesday night on hold for 2.5 hours finally by the fourth person she was working on getting our old numbers back. They are now floating in a pool somewhere in cyberspace and they have to retrieve them back.
They got mine working but not hubby's. He's not a happy camper. So in the mean time we want some sort of compensation for all this. I've been trying to call with very long hold times.
How can they just cancel your whole account in error. Who does this? We are still working on it today and really havent got very far, they said they could cut our next bill in half and give us an early upgrade for 37.50!
Really not feeling that at all.I'm so disappointed in them and they really don't give two ***!! Just wanted to share my story with you.
Product or Service Mentioned: Us Cellular Phone Service.