Product: Us Cellular Customer Care Clear all filters (0 of 20 reviews match)
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Us Cellular - Better shop elsewhere

From raylene upon asking for help with my phone slammed phone down Went in person was greeted in frirndly manner that was it athena was pushy very much so rude and desperatley wanted me to buy tablet being self employed have budget she told me only 20 month all you need to do is go out pick up cans
Product
Us Cellular Customer Care
#1390864
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The new Mantra at us cellular is : SIT DOWN, SHUT UP, AND BE A GOOD LITTLE CUSTOMER! They have lost all respect for the folks that maket thier paycheck possible. Bills are never the same although they promise it will. No attention to detail. Just hatefull attitude that...
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1.5
Product
Us Cellular Customer Care
I liked
  • M these folks are brainwashed to be better than the customer
I didn't like
  • Attitude the customer service folks are better than you
#1384132
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Us Cellular - Uncaring attitude!

We were in the storm hurricane Florence. I called to get an extension and explained my situation. All the person on the other end said was can u pay some on it now. I had just told him we had no lights and had to go to a shelter. He had no compassion. When I pay off my account. I am done with US cellular. You have the rudest customer service ever!!!!!
1.9
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Value for money
Warranty
Website
Product
Us Cellular Customer Care
#1359133
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I've been with US Cellular for just over a year. I share the plan with my parents and yesterday we got my husband added to the account. We preordered him the Note 9 and it arrived the next day (today). I went to pick the phone up and they offered to activate the phone...
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Product
Us Cellular Customer Care
#1337116
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I went in to Us Cellular back in January to look at phones to see about services,the assocaite asked for my I.d and social security number, I asked if he was checking my credit, and he said yes, so I gave him permission then, but I didn't get the phone then, because I...
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1.8
Product
Us Cellular Customer Care
#1299203
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I pay my bill monthly via check, delivered by hand to the employees at US Cellular in Lake Mills, WI , they called in my check number with the wrong number and I had do go through hoola hoops to undue their unforgivable mistake. I made a complaint to the corporation...
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Product
Us Cellular Customer Care
#1187069
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Number one : I was trying to go online n setup my bill payment options and had problems so I call n once again get a non English speaking women n she tells me I can't pay my bill online when I was told at the store us cellular I could !!! I try to explain this to her n...
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2.0
Eufaula, Oklahoma
Product
Us Cellular Customer Care
I liked
  • Plan
  • Phone plan options
I didn't like
  • 1 person working
  • One person working personal phone call during transaction
  • One person working
#1093389
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My family and I had several years of good service with US Cellular - I'm not sure but I think at least 10 years. I had gotten laid off in 2015 and my wife went to the US Cellular store to see if we could reduce our bill. At the time, we had no contract and our phones...
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Anonymous
Anonymous

My names is Larry. I find the U.S. cellular far superior to carriers such as AT&T or Verizon. They are in a very competitive with Verizon, AT& T and all the rest.Their prices...

Anonymous
Anonymous

customerresolutions@uscellular.com is the email to contact them regarding the contract dispute. You can call them directly at 8889449400 ask to speak with solutions consulting...

2.6
Product
Us Cellular Customer Care
I liked
  • Plan
I didn't like
  • Lying about cancellation charges
#952270
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Well they had a US Cellular rep at the fair so we sat down and talked with him. I knew of the contract buy out but not all the details. We specifically asked the representative if we needed to have new phones. The representative told us as long as we imported our...
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1.0
Arnolds Park, Iowa
Product
Us Cellular Customer Care
I didn't like
  • Employees tell whatever to get off phone
  • Billing too high
  • Customer service
#947741
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US Cellular has moved their customer service overseas where I am sure they save money but in return receive customer service reps working from a script that are hard to understand through their heavy accent. When I asked to speak to a customer service rep that did not...
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Anonymous
Anonymous

They have most employees in the usa for contract accounts. prepaid customer service is outsourced and in south america, most of it. some in phoenix arizona.

2.6
Product
Us Cellular Customer Care
I liked
  • Coverage
I didn't like
  • Customer service
#935925
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