Product: Us Cellular Customer Care Clear all filters (0 of 15 reviews match)
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I pay my bill monthly via check, delivered by hand to the employees at US Cellular in Lake Mills, WI , they called in my check number with the wrong number and I had do go through hoola hoops to undue their unforgivable mistake. I made a complaint to the corporation...
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Product
Us Cellular Customer Care
#1187069
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Number one : I was trying to go online n setup my bill payment options and had problems so I call n once again get a non English speaking women n she tells me I can't pay my bill online when I was told at the store us cellular I could !!! I try to explain this to her n...
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2.0
Eufaula, Oklahoma
Product
Us Cellular Customer Care
I liked
  • Phone plan options
  • Plan
I didn't like
  • 1 person working
  • One person working personal phone call during transaction
  • Only 1 person working in store
#1093389
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My family and I had several years of good service with US Cellular - I'm not sure but I think at least 10 years. I had gotten laid off in 2015 and my wife went to the US Cellular store to see if we could reduce our bill. At the time, we had no contract and our phones...
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Anonymous
Anonymous

My names is Larry. I find the U.S. cellular far superior to carriers such as AT&T or Verizon. They are in a very competitive with Verizon, AT& T and all the rest.Their prices...

Anonymous
Anonymous

customerresolutions@uscellular.com is the email to contact them regarding the contract dispute. You can call them directly at 8889449400 ask to speak with solutions consulting...

2.6
Product
Us Cellular Customer Care
I liked
  • Plan
I didn't like
  • Lying about cancellation charges
#952270
Reply to reviews
Well they had a US Cellular rep at the fair so we sat down and talked with him. I knew of the contract buy out but not all the details. We specifically asked the representative if we needed to have new phones. The representative told us as long as we imported our...
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1.0
Arnolds Park, Iowa
Product
Us Cellular Customer Care
I didn't like
  • Customer service
  • Employees tell whatever to get off phone
  • Billing too high
#947741
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US Cellular has moved their customer service overseas where I am sure they save money but in return receive customer service reps working from a script that are hard to understand through their heavy accent. When I asked to speak to a customer service rep that did not...
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Anonymous
Anonymous

They have most employees in the usa for contract accounts. prepaid customer service is outsourced and in south america, most of it. some in phoenix arizona.

2.6
Product
Us Cellular Customer Care
I liked
  • Coverage
I didn't like
  • Customer service
#935925
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Us Cellular Customer Care Review

If you can see the number of times I have called in the last two weeks I would like to know why anyone would want to remain a customer. I surely don't
Product
Us Cellular Customer Care
#935646
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I was a customer for 2 years and paid my bill early each month without fail. I consistently had problems with the website and interactions with their service department were poor. Now, I am trying to port my home phone number out and they keep blocking this from...
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1.6
Product
Us Cellular Customer Care
I didn't like
  • Inept employees
#922619
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In Des Moines IA there are only small stores that never have phones in stock.I believe it's so you have to buy a more expensive one. Anyway, what's worse is customer service. I figure if every customer takes 2 hours and there are 3 employees, they are only waiting on...
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1.3
Indianola, Iowa
Product
Us Cellular Customer Care
#885317
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They allowed a scam artist to purchase 12 phones on our account even though we have been with them for years and always have had 3 phones. Funny how may hoops they make me jump through and a crook had no problem deceiving them. I have nothing positive to say about us cellular...
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1.5
Product
Us Cellular Customer Care
#846902
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I have joined about 4 weeks ago now all I have had was nothing but *** poor service with dropped calls text message not going thru and more problems. talked to their customer service dept, so many times and nothing ever gets corrected they keep telling me it my brand...
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1.2
Rudolph, Wisconsin
Product
Us Cellular Customer Care
I didn't like
  • Customer service
#668354
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